If you have any trouble using Tonalog, please let us know.
Tonalog Support [email protected]
Please include your phone model, iOS or Android version, Tonalog version, and the steps that caused the problem. Do not send passwords, verification codes, or card information.
iPhone: Sign in with the Apple Account used for the purchase, then choose “Restore Purchases” in Tonalog settings.
Android: Make sure the Google Account used for the purchase is selected in the Play Store, then open the app again. If the plan does not appear, contact us with your purchase details.Purchase history is checked using the store and account where the purchase was made. Do not assume that it transfers automatically when switching stores.
iPhone: Manage it at Settings → Apple Account → Subscriptions → Tonalog.
Android: Manage it at Google Play Store → profile → Payments & subscriptions → Subscriptions.Deleting the app alone does not cancel a subscription.
Check your phone’s remaining storage and Tonalog’s photo access permission. If the app says it is keeping a photo, resolve the issue and then open the app again to check.
Photos are captured and adjusted on the device. Photos and information included in them may be sent to sharing destinations you choose. For details, see Privacy Policy .